Items in unused condition may be returned (at your shipping expense) if you are unhappy with your purchase.
Returns must be post-marked within 7 days of receiving your order - returns attempted beyond this period will be refused.
It is the customer’s responsibility to ensure all customs paperwork is properly declared that item(s)are being returned for refund to the vendor. Any taxes/duties/brokerage incurred by Black Sheep White Light Inc. due to improper classification/declaration of the return will be charged-back to the customer without exception. The condition of your returned merchandise will be inspected prior to issuance of your refund.
Every item is subject to a $5 re-stocking fee.
All orders within Canada are shipped using either Canada Post, DHL, or UPS at our discretion. Canadian purchasers can expect to receive their order within 5 business days.
US orders usually take around 5-8 business days to arrive, depending on destination and customs clearance.
All orders headed to Europe & Australia shipped via UPS or DHL.
Foreign orders will take between 1-2 weeks depending on location and customs clearance to your country.
If these time frames have expired and you have still not received your order, please e-mail and we’ll sort it out.