At this time, we are only accepting exchanges should you have received the wrong item or a damaged article.
Our return policy is on hold, save for extenuating circumstances*, given the incredibly high costs we're inflicted with to clear returns across the Canadian border.: All major carriers charge a fee to process our packages back across the Canadian border. For instance, UPS' 'Entry Prep Fee' is a minimum of $30 per order, irrespective of item value. As a small business, we simply can't absorb these fees.
*Please contact us if you are determined to make a return/exchange. Note that all fees associated with the return as assessed and invoiced by the carrier will be deducted from your refund. Processing time of the return is subject to our receipt of the import fee invoice being provided by the carrier.
Thank you for your understanding.
All orders within Canada are shipped using UPS, or other carriers at our discretion. Canadian purchasers can expect to receive their order within 5 business days.
US orders ship via UPS ground, usually take around 3-8 business days to arrive, depending on destination and customs clearance.
All orders headed to Europe & Australia shipped via UPS or DHL.
Foreign orders will take between 1-2 weeks depending on location and customs clearance to your country.
If these time frames have expired and you have still not received your order, please e-mail and we’ll sort it out.