Thank you for your purchase!

All our sheepskins, chair pads as well as reindeer hides are FINAL SALE. 

For hygienic reasons, we cannot accept returns on items that have been used or handled in personal spaces, and to ensure every customer receives a product in pristine condition, all sales are final.

Based on past experiences, where some clients have used sheepskins for events, photo sessions, and other short-term occasions, we’ve found it challenging to determine whether decor items have been used upon return. To ensure the integrity and quality of our products for every customer, all sales are final.

We understand how important it is to match the color of your sheepskin to your interior design and are happy to work with each client on an individual basis to find the perfect fit - please do not hesitate to reach out with your questions before the purchase! 

We will accept exchanges should you have received the wrong item or a damaged article.

Another reason why our return policy is on hold are incredibly high costs we're inflicted with to clear returns across the Canadian border: all major carriers charge a fee to process our packages back across the Canadian border. For instance, UPS' 'Entry Prep Fee' is a minimum of $35 per order, irrespective of item value, we also have to pay Customs Duties and taxes on our own return - as a small business, we simply can't absorb these fees.

*If you feel that you absolutely have to return our product - please contact us.

Note that all fees associated with the return as assessed and invoiced by the carrier will be deducted from your refund. Please note that any original shipping charges (if applicable) are non-refundable. A 20% administration and restocking fee will apply to all returns. This fee is used to offset the carbon footprint generated with the return and for the responsible disposal of the products. This fee will be automatically deducted from the reimbursement. Processing time of the return is subject to our receipt of the import fee invoice being provided by the carrier.

Thank you for your understanding.

All wholesale orders are final sale, save for quality control issues or damage caused by shipping. 

Shipping

All orders within Canada are shipped using UPS, or other carriers at our discretion. Canadian purchasers can expect to receive their order within 5 business days.

US orders ship via UPS ground, usually take around 3-8 business days to arrive, depending on destination and customs clearance.

All orders headed to Europe & Australia shipped via UPS or DHL.

Foreign orders will take between 1-2 weeks depending on location and customs clearance to your country.

If these time frames have expired and you have still not received your order, please e-mail and we’ll sort it out.